Frequently Asked Questions
Everything you need to know about moving with Furniture Taxi
1. What areas do you service?
We’re based in Perth (near Malaga) and primarily operate north of the river—from Dalkeith up to Butler.
- Extended reach: Two Rocks to the north, Halls Head to the south, and occasional trips down to Albany or east to Northam.
- Local focus: 70% of our work stays north of the river for fast, efficient turnaround.
2. What is your “white-glove” service?
Our white-glove package includes:
- Careful, padded wrapping of every item
- Expert room-set installation of furniture
- Full debris removal (we take away all packing materials)
- Final “inspection walkthrough” with you to ensure 100% satisfaction
3. How do I get an accurate quote?
- Online Enquiry: Fill out our quote form with photos, pickup & drop-off suburbs, and preferred dates.
- Phone Estimate: Call us on 0412 900 014—one of our team will guide you through the details.
- On-site Survey (for high-value or complex moves): We’ll arrange a free visit to assess access, stairs, and any special requirements.
4. What are your pricing structures?
- Standard Local Move: Hourly rate with a 2-hour minimum.
- White-Glove Service: Hourly rate + flat white-glove surcharge for packing and installation.
- One-Man Jobs: Reduced rate for small loads (e.g. single items or boxes).
- Business Accounts: Exclusive discounted rates & priority bookings—ask us about our Business Partner Program!
5. How should I prepare for my move?
- Declutter first: Donate or dispose of anything you no longer need.
- Label boxes: Clear labelling (“Kitchen – Fragile” etc.) speeds up loading/unloading.
- Disassemble large items: We can help, but extra time (and costs) apply to on-site disassembly/reassembly.
- Clear access: Ensure driveways, hallways, elevators, and stairways are free of obstacles.
6. What items can you move? Any restrictions?
- We move: Furniture, appliances, pianos, antiques, gym equipment, artwork, and more.
- We don’t move: Hazardous materials (chemicals, petrol, asbestos), live animals, or perishables.
- Oversized items: Subject to a site survey and possible crane/lift fees.
7. Are my belongings insured?
Yes. We carry:
- Comprehensive Public Liability Insurance
- Transit Insurance covering accidental damage up to a defined limit
For extremely high-value items, ask about additional “declared value” coverage.
8. How far in advance should I book?
- Standard Moves: 1–2 weeks notice is usually sufficient.
- Peak Times (end of month, weekends): Aim for 3–4 weeks out to secure your slot.
- Same-Day or Urgent Moves: Subject to vehicle/staff availability—call us as early as possible.
9. What payment methods do you accept?
- Credit/Debit Card (Visa, Mastercard)
- Direct Deposit (bank details provided on invoice)
- EFTPOS on-site for card payments
Please note: A 50% deposit may be required for confirmed bookings. Final payment is due on completion.
10. What is your cancellation and rescheduling policy?
- Reschedule: Free if you give us at least 48 hours’ notice.
- Cancel: Deposit refunded in full up to 48 hours before your booking; thereafter, a 25% cancellation fee applies.
- No-show: Full charge applies if we arrive and can’t complete the job.
Still have questions?
Feel free to contact us or call 0412 900 014—we’re always happy to help you plan a stress-free move!Tools
